Contact Green Acres Group

Our scheduling timeline varies depending on current demand and project complexity. Here's what you can expect:

Current scheduling window: We're typically booking landscaping projects four to five weeks out. However, during busier seasons, projects may be scheduled several months in advance for completion.

Getting your specific timeline: When you request a project, a specific start date isn't immediately available. Instead, our scheduler will contact you to provide an estimated timeframe. Either Brian or Anthony will follow up with you to give a general timeline for when your project will begin.

Final confirmation: Once your project is scheduled, most appointments are set for the following week if the current week is already booked. Our dispatch manager will call you the day before your scheduled appointment to confirm the exact date and time.

Seasonal considerations: If you need work completed before winter, we can prioritize your project accordingly.

Don't wait if you have a deadline in mind—contact us today to discuss your project timeline and get on our schedule.

We can schedule estimates at the following times:

• Thursday: 11 AM to 4 PM
• Friday: Available throughout the day
• Wednesday: After 11 AM (particularly for the Rockford area)

Our morning team meeting runs from 9 to 10 AM, so all estimates are scheduled after 11 AM. The latest appointment time we can offer is 4 PM to ensure our estimator can return to the office.

When you schedule an estimate, one of our specialists will visit your property to assess the work needed and discuss the project details with you. We typically schedule appointments for the following week from your initial inquiry.

Ready to get started? Give us a call during business hours to book your free estimate at a time that works for you.

No, your presence is not required for the service to be completed. Our technicians can perform the work whether you're home or away, and we'll make sure everything is taken care of.

Here's what you can expect:

• Advance notification: We'll contact you the day before our arrival, typically via text message, phone call, or email, so you know when to expect us
• Access to your property: Please ensure gates are unlocked and there are no barriers preventing technician access to the areas we need to service
• During the service: If technicians need clarification on anything, they'll contact our office, who will reach out to you
• After completion: We'll notify you when the work is done and may leave a yard sign or door hanger confirming service completion

While not required, being home is helpful if you'd like to immediately review the work and address any concerns with the crew before they leave. If you have any questions about access or special circumstances, just let us know when you call to schedule.

No upfront payment is necessary. We bill you the day after service completion, with a payment method kept on file to facilitate transactions. This can be a credit or debit card submitted through a secure email link.

Billing timeline specifics:

• Standard services: Billed the day following completion
• Friday services: Billing occurs the following Monday
• Monthly billing option: Payment processed on the first day of the month following service completion (helpful for budgeting around Social Security schedules)

Flexibility: For recurring or multi-application services, you can choose to pay after each individual application or prepay for services upfront—whichever works best for you. Either way, charges are only processed after the service is completed, never before.

If you need a short payment delay beyond the standard billing timeline, we're happy to work with you—just communicate your needs in advance. Contact us to discuss payment options that fit your budget.

Our estimation process is straightforward and designed to give you a clear understanding of your project before any work begins.

Step 1: Schedule Your Site Visit

We contact you to schedule an on-site appointment at your property. The visit typically occurs within 1-3 days, depending on our current workload. You have the option to be present during the consultation or allow our representative to evaluate the property independently—whatever works best for your schedule.

Step 2: On-Site Assessment

During the visit, our professional estimator will take precise measurements, capture photographs, inspect the specific work needed, discuss your requirements and preferences, and provide professional recommendations for solutions.

Step 3: Estimate Preparation

After the site visit, our team returns to the office to prepare your detailed estimate. This typically takes 1-2 business days, depending on project complexity and current workload.

Step 4: Delivery & Discussion

We email your detailed estimate to you. In many cases, we'll also call to confirm delivery and discuss the estimate in detail. If you have any questions or need clarification, you can contact our office to speak with the estimator.

Step 5: Next Steps

Once you accept the estimate, we'll schedule the actual work. Depending on our schedule, this is typically 3-4 weeks out. Our estimates are complimentary, and there's no obligation. Ready to get started? Give us a call today.

We keep you informed about your service visits through multiple notification methods to ensure you don't miss any important updates.

Standard Notification Schedule:

• Email and text message one day before your scheduled service
• Text message confirmation after service is completed

For Aeration and Seeding Services:

• Initial notification sent one week in advance of the service date
• Reminder notification sent one day before the scheduled service

Additional Details:

• Service notifications include the scheduled date and a note that service is subject to weather conditions
• If weather interferes with your scheduled service, we'll re-notify you and reschedule your appointment
• After service completion, technicians may leave a yard sign and door tag as confirmation
• Payment is processed the day after service by charging your card on file, with a paid invoice emailed to you

All notifications are sent to the contact information and email address you have on file with us. Have questions about a scheduled appointment? Feel free to reach out to our office anytime.

We offer flexible options for getting an estimate and scheduling service to fit your preferences.

Getting an Estimate

You can receive an estimate in two ways:

• Remote estimate: We provide quotes using satellite measurements. Simply provide your address and contact information, and we'll send you a quote without requiring an in-person visit.
• In-person estimate: Contact our office by phone to arrange a convenient time for a representative to visit your property. Our team will assess the required work, provide a detailed quote, and you're welcome to be present to discuss specific needs and highlight areas of concern.

Accepting Your Estimate

Once you receive your estimate, you can accept it in the following ways:

• Click the accept link or checkboxes sent to you in the email
• Call our office to accept over the phone

Payment and Scheduling

After accepting your estimate, the next steps depend on the service type:

• Services requiring a deposit: A 50% deposit is required to confirm the labor rate and schedule your service. This can be paid by credit card over the phone or using a card on file.
• Services with no upfront payment: You'll receive an email to update your payment method. Billing occurs the day after service completion.

Once payment is processed, you'll be scheduled and notified of your service date.

Ready to get started? Contact us today to request your free estimate.

Yes, we offer several discount options depending on how you'd like to structure your service:

• Multi-year agreement discount: Sign a three-year agreement and receive a 20% discount on your second and third years of service. We can also lock in that lower price if you continue service after the initial agreement period ends.
• Annual prepay discount: Prepay for your service at the beginning of the year and receive a 5% discount. This works especially well if you add at least one additional service (such as grub control) to your four-step fertilization program.
• Referral credit: Existing customers can receive a $100 referral credit for successfully referring a new customer who signs up for services.
• Pay-as-you-go option: If you prefer flexibility, you can opt for a pay-as-you-go model with a card kept on file, with no long-term commitment required.

The best discount option for you depends on your preferences—whether you value long-term savings through multi-year agreements, upfront annual savings, or the flexibility of paying as you go. Contact us to discuss which option makes the most sense for your situation.

Our comprehensive landscaping estimates generally include a range of services designed to enhance and maintain your outdoor spaces:

• Bed cleanup and preparation
• Edging (around house, fence lines, and garden beds)
• Mulching (we can work with mulch you supply or provide)
• Weed prevention and removal
• Pruning and trimming of bushes and landscaping

• Lawn mowing
• Fertilization (typically six applications per season)
• Grub control
• Aeration
• Overseeding

Most service estimates can be completed within one day, and we provide a detailed breakdown of included and optional services. Each estimate is customized to your specific landscape needs and property requirements.

Note: Some specialized services like pond cleaning may be quoted separately and scheduled at a different time.

We do not offer one-time or occasional lawn mowing services. Our lawn care program requires a weekly mowing commitment. Here's why:

• We follow strict scheduling protocols to maintain lawn health
• Weekly mowing helps protect grass from summer heat stress
• We mow at a consistent height of 3.5 to 4 inches to promote grass resilience

While we don't provide one-time services, we do offer flexibility within our weekly program. If you're signed up for monthly service, you can:

• Skip individual mows by calling ahead
• Potentially get special approval from the lawn care manager for unique situations

Our goal is to provide consistent, professional lawn maintenance that keeps your grass healthy and looking its best throughout the growing season.